Thank you for choosing our jewelry. We want you to feel confident and satisfied with your purchase. Please review our return and exchange policy below.
1. 60-Day Return & Exchange Window
We offer a 60-day return and exchange policy from the date of delivery.
To be eligible for a return or exchange, items must be:
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Unworn and unused
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In original condition
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With original packaging intact
Accompanied by proof of purchase (order number required)
2. Returns Due to Quality Issues
If your item has a manufacturing defect or quality issue:
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We will cover the return shipping cost.
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You must provide your order number and clear photos showing the issue.
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Once approved, we will offer a replacement or full refund.
Please contact us before returning any item so we can assist you properly.
3. Returns for Non-Quality Reasons
If you wish to return or exchange an item for personal reasons (such as preference, sizing choice, etc.):
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The buyer is responsible for return shipping costs.
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A 10% restocking fee will be deducted from the refund amount.
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The product must be returned in its original packaging and in resellable condition.
We reserve the right to refuse returns that show signs of wear, damage, or missing packaging.
4. Final Sale & Custom Items
The following items are not eligible for return or exchange due to non-quality reasons:
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Promotional or discounted items
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Custom-made or personalized products
If these items have a verified quality issue, please contact us and we will review the case individually.
5. Refund Process
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Once we receive and inspect your return, we will notify you of approval or rejection.
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Approved refunds will be processed to your original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping fees (if applicable) are non-refundable unless the return is due to a quality issue.
6. How to Start a Return
To initiate a return or exchange, please contact us at:
Email: support@senlita.com
Please include:
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Order number
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Reason for return
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Clear photos (if applicable)
Returns sent without prior approval may not be accepted.